Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Porixa Pionix collects, uses, protects, and manages your personal information in accordance with Australian privacy laws and international standards.
Information We Collect
We collect various types of information to provide you with personalised financial planning services and improve your experience with our platform. This includes information you provide directly and data we gather through your interactions with our services.
Personal Information You Provide
- Full name, email address, phone number, and postal address
- Financial information including income, expenses, assets, and liabilities
- Investment preferences, risk tolerance, and financial goals
- Employment details and professional information
- Identity verification documents as required by Australian financial regulations
- Communication preferences and service feedback
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent, and interaction patterns
- Location data when you access our services from mobile devices
- Cookies and similar tracking technologies for service optimisation
- Technical data for security monitoring and fraud prevention
How We Use Your Information
Your information enables us to deliver comprehensive financial planning services tailored to your unique circumstances. We use this data responsibly and only for legitimate business purposes that benefit your financial wellbeing.
- Service Delivery: Creating personalised financial plans, investment recommendations, and ongoing portfolio management
- Communication: Providing updates about your accounts, market insights, and important service notifications
- Compliance: Meeting Australian Financial Services License requirements and regulatory reporting obligations
- Security: Protecting your accounts from unauthorised access and preventing fraudulent activities
- Service Improvement: Analysing usage patterns to enhance our platform functionality and user experience
- Marketing: Sharing relevant financial education content and service updates with your consent
- Research: Conducting anonymised analysis to develop better financial planning methodologies
We never sell your personal information to third parties or use it for purposes unrelated to financial services. Your data remains confidential and is handled with the highest level of professional care.
Data Sharing and Disclosure
We maintain strict controls over how your information is shared. Any disclosure of your personal data is carefully managed and occurs only when necessary for service delivery or legal compliance.
Authorised Service Providers
We work with trusted third-party providers who assist in delivering our services. These partnerships are governed by strict confidentiality agreements and data protection standards.
- Investment platforms and fund managers for portfolio execution
- Banking institutions for account management and transactions
- Technology providers for secure data storage and system maintenance
- Professional service firms including accountants and legal advisors
- Identity verification services for regulatory compliance
Legal and Regulatory Requirements
Australian law requires financial service providers to disclose information in specific circumstances. We comply with these obligations while protecting your privacy to the fullest extent possible.
- AUSTRAC reporting for anti-money laundering compliance
- ASIC inquiries regarding financial services regulation
- Court orders and legal proceedings requiring disclosure
- Tax reporting obligations under Australian taxation law
- Emergency situations involving threats to safety or security
Your Privacy Rights
Under Australian Privacy Principles and international privacy laws, you have comprehensive rights regarding your personal information. We're committed to honouring these rights and making them easy to exercise.
Access Rights
Request a complete copy of all personal information we hold about you, including details about how it's used and stored.
Correction Rights
Update or correct any inaccurate or incomplete personal information in our records at any time.
Deletion Rights
Request deletion of your personal information, subject to legal and regulatory retention requirements.
Portability Rights
Receive your personal information in a structured format for transfer to another service provider.
Restriction Rights
Limit how we process your information for specific purposes while maintaining essential service functions.
Objection Rights
Object to processing of your information for direct marketing or other non-essential business purposes.
To exercise any of these rights, contact our privacy team using the details below. We'll respond to your request within 30 days and provide clear information about any limitations based on legal requirements.
Data Security Measures
Protecting your financial information requires robust security measures that evolve with emerging threats. We invest significantly in technology and processes that safeguard your data throughout its lifecycle.
Technical Safeguards
- 256-bit SSL encryption for all data transmission and storage
- Multi-factor authentication for account access and sensitive operations
- Regular security audits and penetration testing by independent experts
- Automated monitoring systems for suspicious activity detection
- Secure data centres with physical access controls and environmental monitoring
- Regular security updates and patch management for all systems
Operational Security
- Comprehensive staff training on data protection and privacy principles
- Access controls ensuring employees can only view necessary information
- Regular review of security policies and incident response procedures
- Background checks for all personnel handling sensitive information
- Secure disposal of physical documents and digital storage media
Data Retention and Deletion
We retain your information only as long as necessary for service delivery and legal compliance. Our retention policies balance your privacy interests with regulatory requirements that govern financial service providers.
| Information Type | Retention Period | Legal Basis |
|---|---|---|
| Financial planning records | 7 years after service ends | ASIC regulatory requirements |
| Transaction records | 7 years from transaction date | Australian taxation law |
| Identity verification documents | 7 years after account closure | Anti-money laundering obligations |
| Communication records | 5 years from last contact | Professional indemnity requirements |
| Marketing preferences | Until consent withdrawn | Direct marketing compliance |
| Technical logs | 2 years from creation | Security and system maintenance |
When retention periods expire, we securely delete or anonymise your information using industry-standard data destruction methods. You may request earlier deletion where legally permissible.
International Data Transfers
While we primarily store data within Australia, some service providers may process information in other countries. We ensure all international transfers meet Australian privacy standards through appropriate safeguards.
- Adequacy decisions recognising equivalent privacy protection in destination countries
- Standard contractual clauses providing enforceable privacy obligations
- Binding corporate rules for multinational service providers
- Explicit consent for transfers where other safeguards aren't available
- Regular monitoring of international privacy law developments
We maintain detailed records of all international transfers and the safeguards applied. You can request information about where your data is processed and the protections in place.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and improve our services. You have control over these technologies and can adjust settings according to your preferences.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security features
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and personalise your experience
- Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness
You can manage cookie preferences through your browser settings or our cookie preference centre. Note that disabling certain cookies may affect website functionality and your user experience.
Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Significant changes will be communicated through multiple channels to ensure you're informed.
- Email notifications to active clients about material changes
- Prominent website notices for important policy updates
- Detailed change summaries explaining what's different
- Reasonable notice periods before changes take effect
- Options to withdraw consent if you disagree with changes
Previous versions of our privacy policy are archived and available upon request. We encourage you to review updates and contact us with any questions about changes.
Privacy Contact Information
Privacy Officer Porixa Pionix Financial Services
Address: C309/19 Kitchener Dr
Darwin City NT 0800
Australia
Phone: +61 7 4526 7288
Email: privacy@porixapionix.com
For urgent privacy matters or data breach concerns, contact us immediately using the phone number above. We aim to respond to all privacy inquiries within 48 hours during business days.